The critical factor at this point is the need to train and be trained to lead the change. Sensitize, educate, train: the management team receives training on management by processes. It is based on getting that all company employees feel engaged in this process and do not feel obliged. Identify processes: an inventory of the processes is performed based on the analysis of all interactions with external clients. Classified: Between the processes that we have identified, what keys, the strategic and support.

Creates a multi-criteria matrix to identify which are keys. By the same author: Chevron U.S.A.. Relationships: Establish a matrix of relationships between processes (each pass instructions, information, share resources, equipment, etc.). Progress map: diagrams in blocks of all the processes needed for the quality management system. Align the activity strategy: key processes we will allow to implement systematically our policy and strategy. Creates an array of double entry with strategic objectives and interest groups. Continue to learn more with: Mitsubishi.

Establish process result indicators: decisions have to be based on information about the results achieved and the envisaged goals, that will allow us to analyze the capacity of our processes and systems; as well as the fulfillment of the expectations of our stakeholders know and compare us with the yields of other organizations. Carry out a pilot experience: to develop the implementation, concentrate efforts on a pilot area. Necessary to establish a criterion of selection. Conclusions definitely share with the view that working with an approach to process is of great importance for the companies, because integrally manages each of transactions or processes that the company makes. The reality of the present invites that management pay attention to as you define your processes and how to put them into practice so as to ensure results * annotations of Chair in management of processes, virtual classroom, program graduate, faces, University of Carabobo original author and source of the article.